THE RELATIONSHIP BETWEEN THE ATTITUDE OF HEALTH WORKERS WITH THE LOW UTILIZATION OF HEALTH SERVICES IN HEALTH INSURANCE PATIENTS

Abstract

Health service utilization is an effort to use health facilities in improving health to organize individual health service efforts, both promotive, preventive, curative, and rehabilitative carried out by the government, local government, and the community. This study aims to determine the relationship between health workers attitude with low utilization of health services for BPJS Health patients at the Cisitu Health Center. The variables in this study include the attitude of health workers, and the utilization of health services. This research was conducted using quantitative methods that are analytic in nature with a cross sectional design. The population in this study were all BPJS Health participants at the Cisitu Health Center, totaling 20,403 people. The sample in this study was 100 people using the Slovin formula. The sampling technique in this study used purposive sampling technique. data collection using a questionnaire. Bivariate analysis using chi square test. The results of the bivariate test showed that there was a significant relationship between the variable attitude of health workers (p-value 0.001) with the low utilization of health services for BPJS patients. Based on the results of the research and overall discussion, to increase participants, it is recommended that BPJS Kesehatan can maintain and improve the quality of its services which are realized by the five dimensions of service quality, namely tangible, reliability, responsiveness, assurance and empathy. Among them are providing better facilities for the convenience of participants and further improving the services provided by officers. So that by maintaining and improving the services provided, the utilization of participants to BPJS Health will also increase.